Responsibilities

• Testing Jira tickets
• Kayako User Support Tickets (UST)
• Operations Deep Dive
• Splunk
• AWS CloudWatch
• Google Analytics, Google Data Studio, Google Tag Manager
• Uptrends
• NGAP maintenance monitoring
• Degraded Service Events (DSE)
• Earthdata Search How-To Guides
• Problem Review Board (PRB) meetings
• Earthdata Search Engineering Review Board (ERB) meetings
• Unified Technical Committee (UTC) meetings
• Operations CoP meetings
• LPDAAC Top Issues meetings

How-To Guides

• How To: Update Kayako Metrics in Google Data Studio
• How To: Transfer Ownership of Google Data Studio CSV Data Sources
• How To: Prep for Monthly Operations Deep Dive
• How To: Respond to Kayako Tickets
• How To: Respond to a Degraded Service Event or Planned Maintenance

Access/Permissions

Applications

• Google Analytics and Data Studio and Tag Manager (https://analytics.google.com/) / (https://datastudio.google.com/) / (https://tagmanager.google.com/)
  • Send an email to Elli Pauli (elisheva.c.pauli@nasa.gov) requesting access to Google Analytics, Google Data Studio, and Google Tag Manager for all Earthdata Search accounts.
  • Transfer ownership of all reports and data sources from Mark Schmele.
    • Any Google Data Studio source that is associated with a CSV must be transferred using the following guide: How To: Transfer Ownership of Google Data Studio CSV Data Sources.
• AWS (https://cloud.earthdata.nasa.gov/)
  • Get access to CloudTamer by submitting a NAMS request called "GSFC NGAP CloudTamer".
    • User Roles: APP-Developer
    • Project Names: esdis-app-edsc-prod-7557, esdis-application-edsc-sit-8022, esdis-application-edsc-uat-8982
  • Sign up for alerts in each account (PROD, UAT, SIT). Login to the AWS Management Console and select 'Simple Notification Service'. Click on 'Topics'. In the topics listed below, click on 'Create subscription'. Choose 'Email' as the protocol and click on 'Create subscription'. Confirm subscription via email.
    • PROD:
      • EDSC_Lambda_Timeout_Alarms
      • EDSC_PROD_CloudWatch_Alarms
      • EDSC_S3_Bucket_Size_Warning
    • UAT:
      • EDSC_UAT_Alarms
    • SIT:
      • EDSC_SIT_Alarms
  • CloudWatch dashboards will automatically be visible to all users with access to the EDSC projects.
• Splunk (https://logs.earthdata.nasa.gov/)
  
  • Submit ticket to the Earthdata Service Desk: https://bugs.earthdata.nasa.gov/servicedesk/customer/portal/5/create/16
    • Request to be assigned to the following groups with "Write/Edit" permissions:
      • edsc-operations
      • eed-operations
      • eed-power
      • eed-user
      • ngap-operations
  • Transfer ownership of existing Splunk dashboards and alerts from Mark Schmele by reaching out to Alex Kim (alexander.kim@nasa.gov) and Kevin Lange (kevin.m.lange@nasa.gov) in Teams or email.
  • Add email to Splunk alerts for EDSC. List can be found here: Operations.
• Kayako (https://support.earthdata.nasa.gov/)
  • Submit ticket to the Earthdata Service Desk: https://bugs.earthdata.nasa.gov/servicedesk/customer/portal/5/create/16
    • Request to be assigned to the Earthdata Search bucket with "Write/Edit" permissions.
• Uptrends (https://app.uptrends.com/)
  • Submit ticket to the Earthdata Service Desk: https://bugs.earthdata.nasa.gov/servicedesk/customer/portal/5/create/16
• Status App (https://status.earthdata.nasa.gov/)
  • Submit a NAMS request for "GSFC ESDIS Status".
    • Read Only
    • Owner
    • Applications:
      • Earthdata Search
      • Earthdata Search (SIT)
      • Earthdata Search (UAT)
• Kibana (https://monitoring.cloud.earthdata.nasa.gov/)
  • Request access by following instructions here: a. Request Access To Cloud Metrics' Kibana
• EMS (https://ops.ems.eosdis.nasa.gov/) / (https://uat.ems.eosdis.nasa.gov/)
  • Send an email to Stephan Klene (stephan.a.klene@nasa.gov) and Dave Smith (james.d.smith@nasa.gov) requesting access to EMS PROD and UAT.
    • There is no specific view/dashboard for Earthdata Search. These metrics will show all DAAC providers.
• Earthdata Search Admin Dashboard (https://search.earthdata.nasa.gov/admin)
  • Request access to PROD, UAT, and SIT by emailing Ryan Abbott (ryan@element84.com) or Matthew Crouch (matthew@element84.com).

Communication Channels

• Slack
  • Join #edsc and #kayako channels.
  • Request to join #edsc-dev and #edsc-team channels from Mark Reese (mreese@element84.com).
  • Request to join the #ed-ops channel from Catalino Cuadrado (catalino.cuadrado@nasa.gov).
• NGAP Maintenance Monitoring
  • Join the #edsc-ngap-deployments Slack channel.
• Listserv (https://lists.nasa.gov/mailman3/lists/earthdata-status-internal.lists.nasa.gov/)
  • Request to become admin of the earthdata-status-internal listserv by emailing Catalino Cuadrado (catalino.cuadrado@nasa.gov).
  • Subscribe to the earthdata-status-internal listserv.

Meeting Invites

• Operations Deep Dive
  • Send email to Louis Swentek (lou_swentek@raytheon.com) to get on the monthly Operations Deep Dive invite.
  • 1x/month on a Thursday at 3:00 PM ET.
  • Send prepped slides to Barri Rubel (barri_l_rubel@raytheon.com) by Tuesday COB before meeting.
  • Operations Deep Dive Presentations
• Operations CoP
  • Send email to Catalino Cuadrado (catalino.cuadrado@nasa.gov) to get on Operations CoP invite list.
  • Join the #operations_cop Slack channel.
  • ~1x/month.
  • Operations CoP.
• Problem Review Board (PRB)
  • Send email to Mary Petersen (mary.m.petersen@nasa.gov) to get on PRB invite list.
  • 2x/week. Only required to attend Monday and Thurday at 11:00 AM ET on the RiverdaleSDPS GoTo channel.
• Earthdata Search Engineering Review Board (ERB)
  • Send email to Mark Reese (mreese@element84.com) to get on ERB invite list.
  • Every other Tuesday at 10:30 AM ET.
  • EDSC ERB board: https://bugs.earthdata.nasa.gov/secure/RapidBoard.jspa?rapidView=298
• LPDAAC Top Issues
  • Send email to Scott Saxon (ssaxon@contractor.usgs.gov) to get on LPDAAC Top Issues invite list.
  • LP DAAC Top Issues
• Unified Technical Committee (UTC)
  • Send email to Alicia Aleman (alicia.m.aleman@nasa.gov) to get on UTC invite list.
  • Every other Tuesday at 3:00 PM ET.
  • Earthdata Unified Technical Committee