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Transferring Tickets
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Contact information for DAAC's can be found at DAAC Points of Contact. |
Many tickets meant for other products/departments come to Earthdata Search because it is the product our end-users interact with to get their data. Tickets that relate directly to the science/data provided by the DAAC's, DAAC server issues, or internal EED products (most common are Earthdata Login, CMR, and MMT) should be transferred directly to those departments for them to answer. However, we can provide support before transferring a ticket by adding a note to a ticket. I have included several examples below.
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